Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
central location
helpful service
initial smell
dining timing
7.4/10
Very good
Rooms
7.3
Location
8.7
Service
8.3
Dining
7.3
Guest reviews
7.4/10
based on 5 reviews
7.1
7.1/10 based on 1289 reviews
Paul
United Kingdom,
May
2024
8.0/10
The hotel's location was central enough, very close to tram stops for easy city access. The rooms, though initially smelly from smoking, were clean and quite spacious. The service was lovely and helpful, offering assistance with breakfast arrangements and taxi bookings. The dining experience, although good, could have been earlier. The facilities were satisfactory overall.
Rooms
8.0
The rooms were clean and quite big despite the initial smell of smoke.
Service
9.0
The service was lovely and helpful, especially with breakfast and taxi arrangements.
Location
8.0
The hotel's location is nice, close to tram stops for easy city access.
Dining
7.0
The dining experience was satisfactory, but could have been offered earlier.
Facilities
The facilities were good overall.
central location
initial smell
Billy
United Kingdom,
August
2023
8.0/10
The hotel is ideally situated in the old town of Basel, offering a convenient location for sightseeing and access to the city's excellent tram and bus system. The rooms are generally quiet and spacious, though cleanliness could be improved and maintenance issues with the lavatory faucet were noted. The twin room layout, instead of the paid-for double room, was a drawback for me.
Rooms
7.0
The rooms were very quiet and spacious, but cleanliness could be better, and the lavatory faucet was not working properly. Unfortunately, I booked a double room but got a twin room.
Service
9.0
The staff members were polite, always with a smile, and very helpful. The housekeeping service was attentive to requests.
Location
9.0
The hotel's location in the old town of Basel is excellent for sightseeing and exploring on foot, with easy access to the SBB train station and the city's tram and bus network.
Dining
8.0
The dining experience offered a nutritious continental breakfast with friendly service and ample choices; however, warm food options were lacking.
Facilities
7.0
Tom
United Kingdom,
May
2023
7.4/10
The hotel is in a convenient location, perfect for visiting Basel with the tram right outside the door. The rooms were small and not exactly as pictured, lacking AC but with heaters available. The service was friendly but sometimes provided contradictory information. The location is ideal for exploring the city, with easy access to public transport. Overall, the hotel offers a decent stay with some room for improvement.
Rooms
7.0
The rooms were small and not exactly as pictured.
Service
7.0
The service was friendly overall, but there were instances of receiving contradictory information.
Location
9.0
The location is absolutely perfect for visiting Basel, with the tram right outside the hotel and a 5-minute walk to the city center.
Dining
7.0
Facilities
7.0
The hotel offers decent facilities but needs an upgrade in some areas.